Campus Network Maintenance
If you discover a network anomaly, please perform a basic test first. If a network failure occurs in the administrative and teaching areas, please perform a self-test first. This will help to eliminate minor problems and allow you to clearly and effectively describe the problem when reporting a problem.
The detection method is as follows:
- Can you connect to our university website www.tcu.edu.tw?
- Check whether you can connect to the university’s administrative system website, admin.tcu.edu.tw.
- Check if you can connect to www.google.com?
- Can I use email service?
- Can you connect to the academic network of other friendly universities, such as Donghua University www.ndhu.edu.tw?
- If there are other computers in the office or on the same floor, try using other computers to test and confirm whether the problem is isolated to a single computer.
Feeling that the Internet is slow?
- Are you experiencing slow connections to websites both inside and outside the school? Try using a different browser (like Firefox or Chrome) and try again.
- Connecting to Google is fine, but connecting to the school system is slow? Please contact our system development team.
- I feel like my internet is slow, but I’m not sure if it’s a problem on campus or with the academic network. You can check this website [Academic Network Quality Test Station]
- My internet speed is unstable. I’m wondering if there’s congestion on campus. Please refer to [Tzu Chi University Traffic Statistics]
Campus network repair
- Use other computers in the office and fill out a repair request in the school administration system “Computer Center → Center Service Application”.
- Please ask the department assistant to fill out the maintenance form on your behalf
- If there is a large-scale network failure, please notify the Computer Center by phone.
Repair contact window:
- Central Campus Yuji Lin, ext. 11572
- Jianguo Campus Zongwei Liang, ext. 22450
- Jieren Campus Ximen Lu, ext. 31630