FAQ – Moodle

Q: If a co-teaching teacher doesn’t have a primary course, how do I log in to Moodle?

A: Please create an account and link the course directly in the system administration window.

Q: I’m a teacher, but why are my courses listed under different departmental categories? Why can’t I find the courses I teach?

A: Course information is based on the teacher’s primary department. If the course location is incorrect, please contact the administration window and they will be corrected immediately.

Q: If I co-teach a course or need to add teaching assistants (TAs), how do I proceed?

A: 1. First, have the primary teacher log in to start the course and add the co-teaching teacher/TA’s name (in the new version of Moodle, you can search by just entering their first name, not their last name). 2. Please contact the administration window for assistance.

Q: My course is divided into sections A and B, and I want to share a course. How do I proceed? (Teachers do not need to upload teaching materials twice.)

A: 1. You can hide one course (e.g., Class A) initially. Students in the other course (e.g., Class B) will need to re-select Class A in the Moodle system. 2. In the future, we plan to allow teachers to update both courses simultaneously, requiring only a single upload of teaching materials.

Q: I can’t log in using my school’s GMS account and password.

A: Please confirm that your GMS account is activated and that you can log in and view emails.

Q: I’m a student and would like to join a Moodle course that I haven’t enrolled in. Is this possible?

A: The system is set up so that students cannot enroll in courses by default. If you would like to audit a course, please contact the instructor and ask them to add you. If you have the course password, please contact the instructor.

Q: Can I withdraw from a course directly from Moodle?

A: If you are withdrawing from a course, you must go through the official process (the Academic Affairs Office). If you are only auditing a Moodle course and wish to withdraw, please contact the instructor (to protect the student’s learning process).

Q: What are the differences between the new system and the old one? Are there any new features?

A: There aren’t many functional changes between the new and old systems. The biggest difference is that login authentication is now handled by Tzu Chi University’s GMS. It also connects to the course management system for automatic course creation and syllabi, automatically importing student course lists into the courses. More importantly, the system will operate as a distributed database, which will improve system performance. Moodle functionality will be gradually improved in phases in the future.

Q: Can files uploaded under the new system be translated into Chinese?

A: Files can be uploaded with Chinese names!

Q: How do I search for users?

A: In the new version of Moodle, you only need to enter your first name to search, not your last name.

Q: Why don’t I see the new semester’s courses after logging in?

A: The courses haven’t been created yet, or they were created after the semester started. If this is the case, please contact the administrator for assistance in creating the courses.

Q: What should I do if I forgot my login password?

A: If you are a current student, you use GMS authentication. If you are an external user, you can use email authentication. For GMS certification questions, please contact the Education and Training Group of the Computer Center (ext.: 11581)!